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Actionable Data from Iterative Cognitive Walkthroughs: Creating the Research Roadmap Website as an Interactive Guide
Sonia Kleiner-Arje1, Louise Wolf1, Daniel Robins1
1Icahn School of Medicine at Mount Sinai, New York, NY, USA.
Studies in Health Technology and Informatics
|July 27, 2019
Summary
This study enhanced a web-based "Research Roadmap" tool through iterative design and user feedback. Cognitive walkthroughs improved usability, leading to better user satisfaction and task performance.
Area of Science:
- Human-Computer Interaction
- Information Science
- Organizational Research
Background:
- Navigating complex research structures in large organizations is challenging.
- Web-based tools can aid in research navigation and information discovery.
- Iterative design and usability testing are crucial for effective tool development.
Purpose of the Study:
- To assess the usability and acceptance of a novel web-based "Research Roadmap" tool.
- To evaluate the effectiveness of iterative development cycles informed by cognitive walkthroughs.
- To improve user satisfaction and task performance through systematic redesign.
Main Methods:
- A mixed-methods approach combining surveys and cognitive walkthroughs was employed.
- Iterative design cycles involved user feedback collection and tool revision.
- Usability was measured using standardized surveys, task performance (time-to-completion), and the System Usability Scale.
Main Results:
- Initial feedback shaped the overall design of the "Research Roadmap" tool.
- Subsequent iterations led to an improved interface and enhanced user satisfaction.
- The tool achieved "above average" usability, ranking in the top 10th percentile.
Conclusions:
- Iterative development based on cognitive walkthroughs significantly enhances web-based tool usability.
- User-centered design processes are effective in improving user satisfaction and task performance.
- The "Research Roadmap" tool successfully addresses the challenge of navigating complex organizational research structures.
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