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Addressing medical errors: an intervention protocol for nursing professionals.

Cristina Díaz Pérez¹, Paloma Salvadores Fuentes², Elena Jiménez García¹

¹Universidad Pontificia de Salamanca, Facultad de Ciencias de la Salud "Salus Infirmorum", Madrid, Spain.

Revista Da Escola De Enfermagem Da U S P

|August 1, 2019

Summary

Nurses prioritize legal advice and counseling for serious adverse events. They prefer training and guidance over compulsory transfers when responding to such incidents.

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Area of Science:

Nursing
Patient Safety
Healthcare Management

Background:

Serious adverse events (SAEs) involving nursing staff require clear organizational protocols.
Existing protocols may not adequately address the needs of nurses experiencing SAEs.

Purpose of the Study:

To identify essential interventions for an organizational protocol for responding to SAEs involving nursing staff.
To understand nurses' preferences for support following SAEs.

Main Methods:

A descriptive exploratory study was conducted in Madrid, Spain.
Data were collected using a questionnaire administered to 248 nurses.

Main Results:

Nurses overwhelmingly prioritized legal advice (86.5%) and counseling (82.4%) for inclusion in SAE protocols.
A majority desired guidance on recording events (69.3%), legal safeguards (64.8%), and refresher training (54.5%).
Compulsory temporary or permanent transfer was the least favored intervention (3.3%).

Conclusions:

Nurses advocate for counseling, legal advice, communication training, and refresher training to manage SAE consequences.
Protocols should focus on supportive interventions rather than punitive measures like compulsory transfers.