Related Experiment Videos
Quality assurance of brokered services
1Multipurpose Senior Services Program, Huntington Memorial Hospital, Pasadena, California 91105.
QRB. Quality Review Bulletin
|June 1, 1988
Summary
Senior Care Network implemented a quality assurance program to manage contracted services. This program uses vendor selection and ongoing monitoring to ensure high-quality client care in long-term services.
Area of Science:
- Healthcare Management
- Quality Assurance
- Long-Term Care Services
Background:
- Case management programs function as service brokers.
- Senior Care Network (SCN) is a hospital-based, long-term care program.
- Ensuring quality in brokered services is a critical challenge.
Purpose of the Study:
- To describe the quality assurance (QA) program developed by Senior Care Network (SCN).
- To detail the methods used by SCN to ensure the quality of contracted client services.
- To highlight the importance of systematic vendor management in healthcare.
Main Methods:
- Rigorous, systematic vendor selection process.
- Ongoing vendor performance monitoring.
- Methods include incident reporting, regular meetings, client home visits, site visits, and annual evaluations.
Main Results:
- SCN employs a multi-faceted QA approach.
- The program focuses on both initial vendor vetting and continuous oversight.
- The QA system is designed for comprehensive quality control.
Conclusions:
- SCN's QA program effectively manages brokered long-term care services.
- Systematic vendor selection and monitoring are key to ensuring service quality.
- Potential for future enhancements through external review requirements.