Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Experiences with the Veterans' Choice Program.

Kevin T Stroupe1,2, Rachael Martinez3, Timothy P Hogan4,5

  • 1Center of Innovation for Complex Chronic Healthcare, Hines VA Hospital, Hines, IL, USA. kevin.stroupe@va.gov.

Journal of General Internal Medicine
|August 8, 2019
PubMed
Summary

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Nurse and Social Worker Perceptions of Early Adoption of VA's Nationally Scaled Care Coordination Initiative.

Medical care research and review : MCRR·2026
Same author

Patients' Perceptions of Kidney Transplant Failure and Return to Dialysis.

Kidney medicine·2026
Same author

Building Capacity for the Ethical Conduct of Genetic and Genomic Research in Nigeria: The Vanderbilt-Nigeria Research Ethics Training Program.

International journal of translational medical research and public health·2026
Same author

Institutional Strategies for Overcoming Academic Bullying, Rising Above Moral Injury, and Achieving Success.

Transplantation·2026
Same author

Apolipoprotein L1 Genetic Testing and Counseling Does Not Reduce Living Kidney Donors' Willingness to Donate : A Hybrid Type 2 Nonrandomized Controlled Trial.

Clinical journal of the American Society of Nephrology : CJASN·2026
Same author

Promoting Equity From Within: Eliminating Hierarchy and Bias in Transplant Teams.

Transplantation·2026
Same journal

Impact of Health Insurance Coverage on Diabetes Care Quality: A Systematic Review and Meta-analysis of Racial, Ethnic, and Gender Disparities in U.S. Adults with Type 2 Diabetes.

Journal of general internal medicine·2026
Same journal

Assessment of Physician Advocacy Engagement: A Scoping Review and Proposal of an Assessment Tool.

Journal of general internal medicine·2026
Same journal

Relative Burden of Social Determinants of Health on Diverse Populations of Health Resources and Services Administration Health Centers.

Journal of general internal medicine·2026
Same journal

Addressing Moral Distress Among Gender-Affirming Healthcare Professionals.

Journal of general internal medicine·2026
Same journal

Trainee-Led Patient Education to Increase Advance Care Planning in a Geriatric Primary Care Clinic.

Journal of general internal medicine·2026
Same journal

Scholarly Outcomes of a Small Projects Grant Program.

Journal of general internal medicine·2026
See all related articles
This summary is machine-generated.

Veterans using the Veterans Choice Program (VCP) often had better access to timely and convenient care. However, challenges like scheduling and communication issues were also reported, highlighting the need for improved veteran healthcare access.

Area of Science:

  • Healthcare access and quality
  • Veterans health services
  • Health services research

Background:

  • The Veterans Access, Choice, and Accountability Act (VCAA) established the Veterans Choice Program (VCP) to improve healthcare access for US Department of Veterans Affairs (VA) beneficiaries.
  • Concerns regarding VA healthcare facility access prompted the VCP to facilitate care in non-VA settings.

Purpose of the Study:

  • To evaluate the characteristics of Veterans utilizing or planning to use the VCP.
  • To identify the reasons behind VCP utilization or planned utilization.
  • To understand Veterans' experiences with the VCP.

Main Methods:

  • A mixed-methods approach was employed, combining quantitative data from VA administrative records and surveys with qualitative data from semi-structured interviews.
Keywords:
Veteransaccess to careevaluationqualitative research

Related Experiment Videos

  • Logistic regression analysis assessed associations between Veteran characteristics and VCP use.
  • Thematic analysis was used for qualitative interview data.

    • Main Results:

    • Veterans who were women, lived farther from VA facilities, or had poorer health status showed higher odds of using or intending to use the VCP.
    • Positive VCP experiences included timely care, convenient locations, improved scheduling, and service coverage.
    • Negative experiences involved complex scheduling, inconvenient appointment locations, appointment delays, billing confusion, and communication issues.

    Conclusions:

    • Veterans prioritize accessible, convenient care, especially women and those with poor health.
    • The VCP highlighted the importance of community care access for Veterans.
    • The subsequent Mission Act aimed to streamline and consolidate VA community care programs.