Remote Pediatric Critical Care Telephone Consultations: Quality and Outcomes

Janice A Tijssen1,2, Michael R Miller1,2, Christopher S Parshuram3,4,5,6

  • 1Department of Paediatrics, Schulich School of Medicine and Dentistry, University of Western Ontario, London, Ontario, Canada.

Insights

Pediatric telephone consultations are crucial for critically ill children. This study analyzed 203 consultations, finding weekend calls and referral hospital location influenced PICU admissions, with frequent interruptions noted.

Area of Science:

  • Pediatric critical care medicine
  • Telehealth and telemedicine
  • Healthcare quality improvement

Background:

  • Telephone consultations are vital for pediatric intensive care units (PICUs) but lack descriptive studies on their nature and quality.
  • Understanding these consultations is essential for improving care for critically ill children remotely.

Purpose of the Study:

  • To describe the characteristics and outcomes of pediatric telephone consultations to a PICU.
  • To identify factors associated with PICU admission following telephone consultation.

Main Methods:

  • Retrospective analysis of 203 pediatric telephone consultations to a PICU in Ontario, Canada, during 2011-2012.
  • Data collected included consultation details, patient outcomes, and call characteristics such as interruptions and discussion of vital signs.

Main Results:

  • Of 203 consultations, 104 patients (51.2%) were admitted to the PICU.
  • Weekend consultations (p=0.005) and referral hospital location (p=0.036) were associated with PICU admission.
  • Interruptions occurred every 3.2 minutes, unrelated to call content; 21% of consults had limited vital signs discussion.

Conclusions:

  • This study provides a description of a remote critical care consultation program for pediatric patients.
  • Findings highlight areas for potential quality improvement in telephone consultations, such as managing interruptions and ensuring comprehensive discussion of clinical data.

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