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The relationship between user interface problems of an admission, discharge and transfer module and usability
Razieh Farrahi1, Fatemeh Rangraz Jeddi2, Ehsan Nabovati3
1Student Research Committee, Department of Health Information Management & Technology, School of Allied Health Professions, Kashan University of Medical Sciences, Kashan, Iran.
BMC Medical Informatics and Decision Making
|August 26, 2019
Summary
Usability testing of a hospital information system's (HIS) admission, discharge, and transfer (ADT) module revealed significant user interface problems. These issues negatively impacted the system's effectiveness, efficiency, and user satisfaction, indicating a need for improvement.
Area of Science:
- Health Informatics
- Human-Computer Interaction
- Software Engineering
Background:
- The admission, discharge, and transfer (ADT) module is a critical component of hospital information systems (HIS).
- It manages essential hospital operations including appointments, patient admissions, bed control, surgery planning, and patient transfers.
- Evaluating the usability of the ADT module is crucial for optimizing hospital workflows and patient care.
Purpose of the Study:
- To evaluate the usability of the ADT module within a HIS.
- To assess the relationship between the number of identified user interface problems and key usability features: effectiveness, efficiency, and satisfaction.
Main Methods:
- A descriptive analytical study was conducted with eight health information technology students at Shahid Beheshti hospital.
- Participants performed tasks using the ADT module after a brief training session.
- Usability was measured by task completion rates (effectiveness), time taken (efficiency), and a satisfaction questionnaire. Spearman's test analyzed the correlation between problems and usability metrics.
Main Results:
- Thirteen distinct usability problems were identified by users.
- Effectiveness was rated at 58.9%, efficiency at 53.3%, and user satisfaction averaged 53.4%.
- A significant correlation was found between the number of problems and effectiveness (P=0.009), and efficiency (P=0.016). User satisfaction was significantly related to effectiveness (P=0.043) but not efficiency (P=0.230).
Conclusions:
- The ADT module of the HIS in this developing country context presents several usability challenges.
- Effectiveness, efficiency, and user satisfaction were found to be below acceptable levels.
- The quantity of usability problems directly influences the system's overall effectiveness, efficiency, and user satisfaction.
Keywords:
EffectivenessEfficiencyHospital information systemSatisfactionUsability evaluationUser InterfaceMore Related Videos
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