A Measurement Scale to Assess Children's Satisfaction with Hospitalization in the Andalusian Population

Montserrat Gómez-de-Terreros-Guardiola1, José F Lozano-Oyola2, María-Dolores Lanzarote-Fernández2

  • 1Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain. guardi@us.es.

Insights

This study developed a valid scale to measure pediatric patient satisfaction in Andalusian hospitals. The Children's Satisfaction with Hospitalization Questionnaire (CSHQ) focuses on hosting aspects as the primary factor in children's hospital stay satisfaction.

Area of Science:

  • Pediatric healthcare quality assessment
  • Psychometric scale development
  • Hospital patient experience research

Background:

  • Patient satisfaction is crucial for evaluating pediatric hospital stays.
  • Emotional well-being during hospitalization impacts treatment adherence.
  • A validated tool is needed to measure children's hospital satisfaction.

Purpose of the Study:

  • To develop and validate a scale for assessing children's satisfaction with their hospital stay in Andalusia.
  • To identify key factors influencing pediatric patient satisfaction.
  • To provide a reliable instrument for hospital quality improvement.

Main Methods:

  • The Children's Satisfaction with Hospitalization Questionnaire (CSHQ) was administered to 623 pediatric patients.
  • Exploratory factor analysis (EFA) was employed to determine underlying dimensions.
  • A depuration analysis process refined the scale for validity and unidimensionality.

Main Results:

  • An eleven-item, one-dimension scale demonstrated good consistency and fit.
  • The primary dimension identified was 'hosting aspects' of the hospital stay.
  • The scale effectively measures children's satisfaction in Andalusian hospitals.

Conclusions:

  • A unidimensional scale for assessing pediatric patient satisfaction in Andalusian hospitals has been established.
  • Hosting aspects are identified as the principal driver of satisfaction.
  • Further research should explore additional dimensions of patient satisfaction.

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