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A Measurement Scale to Assess Children's Satisfaction with Hospitalization in the Andalusian Population
Montserrat Gómez-de-Terreros-Guardiola1, José F Lozano-Oyola2, María-Dolores Lanzarote-Fernández2
1Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain. guardi@us.es.
Insights
This study developed a valid scale to measure pediatric patient satisfaction in Andalusian hospitals. The Children's Satisfaction with Hospitalization Questionnaire (CSHQ) focuses on hosting aspects as the primary factor in children's hospital stay satisfaction.
Area of Science:
- Pediatric healthcare quality assessment
- Psychometric scale development
- Hospital patient experience research
Background:
- Patient satisfaction is crucial for evaluating pediatric hospital stays.
- Emotional well-being during hospitalization impacts treatment adherence.
- A validated tool is needed to measure children's hospital satisfaction.
Purpose of the Study:
- To develop and validate a scale for assessing children's satisfaction with their hospital stay in Andalusia.
- To identify key factors influencing pediatric patient satisfaction.
- To provide a reliable instrument for hospital quality improvement.
Main Methods:
- The Children's Satisfaction with Hospitalization Questionnaire (CSHQ) was administered to 623 pediatric patients.
- Exploratory factor analysis (EFA) was employed to determine underlying dimensions.
- A depuration analysis process refined the scale for validity and unidimensionality.
Main Results:
- An eleven-item, one-dimension scale demonstrated good consistency and fit.
- The primary dimension identified was 'hosting aspects' of the hospital stay.
- The scale effectively measures children's satisfaction in Andalusian hospitals.
Conclusions:
- A unidimensional scale for assessing pediatric patient satisfaction in Andalusian hospitals has been established.
- Hosting aspects are identified as the principal driver of satisfaction.
- Further research should explore additional dimensions of patient satisfaction.
Abstract:
Background: Patient satisfaction is a principal indicator in the evaluation of the stay of pediatric patients in hospitals, since its consequences can emotionally interfere with health treatment. The aim of this study was to obtain a valid scale to assess children's satisfaction with their time spent as a patient in an Andalusian hospital. Method: The Children's Satisfaction with Hospitalization Questionnaire (CSHQ) was applied to 623 pediatric patients hospitalized in Andalusia. An exploratory factor analysis (EFA) showed one dimension underlying the children's satisfaction with their hospitalization. After that, we developed a depuration analysis process to achieve a valid and unidimensional scale to assess children's satisfaction. Results: The eleven-item one-dimension solution showed suitable consistency and goodness-of-fit indices. The final scale addresses hosting aspects as the main dimension of a minor's satisfaction in Andalusian hospitals. Conclusion: A unidimensional scale has been determined for the assessment of children's satisfaction with their stay in Andalusian hospitals based on hosting aspects. Nonetheless, other dimensions underlying the satisfaction of patients should also be considered.
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