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Related Experiment Videos

Patient satisfaction with general practitioner deputising services.

R A Dixon1, B T Williams

  • 1Department of Community Medicine, University of Sheffield Medical School.

BMJ (Clinical Research Ed.)
|December 10, 1988
PubMed
Summary
This summary is machine-generated.

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Patient satisfaction with medical deputising services was high, with over 80% satisfied with doctor visits. This study assessed patient experiences with out-of-hours primary health care cover.

Area of Science:

  • Primary Health Care
  • Medical Services Management

Background:

  • Government initiatives to increase general practitioner surgery hours may lead to greater reliance on deputising services for out-of-hours cover.
  • Assessing patient satisfaction is crucial for evaluating the effectiveness of these primary health care services.

Purpose of the Study:

  • To evaluate patient satisfaction with a medical deputising service in urban Britain.
  • To identify factors influencing patient satisfaction with out-of-hours primary health care.

Main Methods:

  • A postal questionnaire survey was conducted among patients using Air Call Medical Services in October 1987.
  • Data were collected from 3887 respondents out of 4626 callers (84% response rate).

Main Results:

Related Experiment Videos

  • Over 90% of patients were satisfied with telephonist handling.
  • Satisfaction with doctor visits was high (over 80%), with the lowest satisfaction for explanation of findings (81%).
  • Satisfaction varied by time of day, patient demographics (elderly, men), and expectation of own doctor's visit.

Conclusions:

  • The study suggests a high level of patient satisfaction with the deputising service.
  • Patient expectations and demographic factors can influence satisfaction with out-of-hours primary care.