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Related Experiment Video

Updated: Jan 19, 2026

Author Spotlight: Unveiling Prognostic Indicators in Heart Failure - The Role of Phase Angle and Bioelectrical Impedance Analysis

Author Spotlight: Unveiling Prognostic Indicators in Heart Failure - The Role of Phase Angle and Bioelectrical Impedance Analysis

Published on: June 30, 2023

Capturing Real-Time Emergency Department Sentiment: A Feasibility Study Using Touch-Button Terminals.

Anish K Agarwal¹, Lauren Hahn², Arthur Pelullo²

¹Department of Emergency Medicine, University of Pennsylvania, Philadelphia, PA; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA; Penn Medicine Center for Healthcare Innovation, University of Pennsylvania Perelman School of Medicine, Philadelphia, PA.

Annals of Emergency Medicine

|September 9, 2019

Summary

This summary is machine-generated.

Measuring real-time provider and patient sentiment in busy emergency departments (EDs) is feasible using touch-button terminals. Negative sentiment correlated with increased patient wait times and boarding.

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Area of Science:

Healthcare Management
Clinical Operations
Patient Experience

Background:

Emergency departments (EDs) face high provider stress and limited understanding of real-time sentiment.
Measuring patient and provider sentiment during shifts is challenging in busy clinical settings.

Purpose of the Study:

To test the feasibility of measuring real-time sentiment using touch-button terminals in an urban academic ED.
To correlate sentiment data with traditional ED volume metrics.

Main Methods:

Touch-button terminals with four sentiment options were deployed at provider and patient locations.
Pearson correlation coefficients analyzed the relationship between sentiment and volume metrics (arrivals, length of stay, waiting, boarding).

Main Results:

Over 13,000 sentiments were recorded, with the majority from providers (58.7% negative).
Negative provider sentiment correlated with increased patient waiting (r=0.45) and boarding (r=0.68).
Negative patient sentiment correlated with increased waiting (r=0.55) and boarding (r=0.67).

Conclusions:

Real-time sentiment measurement in EDs is feasible using a novel touch-button approach.
This method offers a valuable comparison to traditional volume metrics for understanding ED dynamics.