Related Experiment Video
Updated: Jan 19, 2026
Service Products Versus Customer Service and After-Sales Service
Production of physician services under fee-for-service and blended fee-for-service: Evidence from Ontario, Canada
Nibene H Somé1,2, Rose Anne Devlin3, Nirav Mehta4
1Department of Epidemiology & Biostatistics, Schulich School of Medicine & Dentistry, University of Western Ontario, London, ON, Canada.
Abstract:
We examine family physicians' responses to financial incentives for medical services in Ontario, Canada. We use administrative data covering 2003-2008, a period during which family physicians could choose between the traditional fee for service (FFS) and blended FFS known as the Family Health Group (FHG) model. Under FHG, FFS physicians are incentivized to provide comprehensive care and after-hours services. A two-stage estimation strategy teases out the impact of switching from FFS to FHG on service production. We account for the selection into FHG using a propensity score matching model, and then we use panel-data regression models to account for observed and unobserved heterogeneity. Our results reveal that switching from FFS to FHG increases comprehensive care, after-hours, and nonincentivized services by 3%, 15%, and 4% per annum. We also find that blended FFS physicians provide more services by working additional total days as well as the number of days during holidays and weekends. Our results are robust to a variety of specifications and alternative matching methods. We conclude that switching from FFS to blended FFS improves patients' access to after-hours care, but the incentive to nudge service production at the intensive margin is somewhat limited.
More Related Videos
Related Concept Videos
Service Products Versus Customer Service and After-Sales Service
Service Product
Products, Services, and Experiences
For example, Nike has shifted from being a product company to creating an all-encompassing customer experience. Nike has done this in several ways. First, they have leveraged technology to enhance the customer...
Service Innovation and New Service Development
New Service Development (NSD) involves...
Individual Product and Service Decisions
Product attributes, including quality, features, design, and performance, are how customers differentiate between products. For example, Apple consistently focuses on innovation and superior design in its product attributes, which helps it stand out in the...
Classification of Industrial Products and Services
Materials and parts form the foundational elements for industrial...