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Development and Implementation of a Pharmacy Technician Medication History Program.

Tamara R Davidson1, Melissa A Hobbins1, Charlene M Blubaugh1

  • 1Department of Pharmacy, 6912Carilion Clinic, Roanoke Memorial Hospital, VA, USA.

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|October 5, 2019
PubMed
Summary

A pharmacy technician medication history program was successfully implemented to enhance medication reconciliation. This program involved standardized training, regular feedback, and interdisciplinary collaboration for sustained success.

Keywords:
medication historymedication reconciliationpharmacy servicespharmacy technicianstransitions of care

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Area of Science:

  • Pharmacy Practice
  • Medication Reconciliation
  • Healthcare Program Implementation

Background:

  • Medication reconciliation is critical for patient safety.
  • Existing medication history processes can be improved.
  • Pharmacy technicians can play a key role in enhancing medication history collection.

Purpose of the Study:

  • To describe the development and implementation of a pharmacy technician-led medication history program.
  • To outline the program's current operational experience.
  • To detail the control elements ensuring program quality and sustainability.

Main Methods:

  • Developed a high-level plan for program rollout, defining scope, staffing, and training needs.
  • Established a data collection plan for process and outcome measures.
  • Incorporated regular pharmacy-level meetings for feedback and revision.
  • Revised educational materials and created new resources for technicians.
  • Implemented control elements: monthly process data review, biannual accuracy validation, and annual competency assessments.

Main Results:

  • The program was successfully developed and implemented at a large community teaching hospital.
  • Initial steps included planning, scope definition, staffing evaluation, and training.
  • Data collection plans were established to support continuation and expansion.
  • Regular meetings facilitated feedback and program adjustments.
  • Control elements were incorporated to ensure sustainability.

Conclusions:

  • A pharmacy technician medication history program can be successfully implemented and sustained.
  • Standardized training, regular feedback, and interdisciplinary collaboration are key components.
  • The program aims to improve the medication history process.