Recovery experiences buffer against adverse well-being effects of workplace surface acting: A two-wave study of
Aims:
To test the direct effects of different surface acting strategies and the interactive effects of surface acting and recovery experiences on nurses' well-being.
Design:
A two-wave study design.
Methods:
Chinese hospital nurses (N = 372; 47.3% of initial sample) reported on their levels of surface acting, recovery experiences and well-being using a paper and pencil survey in November 2017 and November 2018.
Findings:
Surface acting has long-term effects on nurses' well-being. Compared with positive expression, negative suppression generally tends to show more negative effects. Recovery experiences play a buffering role in the surface acting - nurses' well-being relationship.
Conclusion:
These findings offer initial evidence for long-term effects of surface acting and show how hospital nurses can avoid adverse effects of surface acting through fostering recovery experiences.
Impact:
Surface acting is a chronic stressor, having long-term effects on nurses' well-being. In contrast to positive expression, negative suppression has more detrimental impacts. Recovery experiences play a protective role by alleviating the adverse effects of surface acting. Managers and individuals are advised to differentiate distinct surface acting strategies. Managers should try best to facilitate employee recovery. Hospital nurses are well recommended to train themselves by adopting several recovery programmes.
Related Concept Videos
01:17Classification of Illness
An illness is a response to a disease in which the person's level of functioning is changed compared with a previous level. The general classification of illness includes acute and chronic.
Acute illness is severe...
01:19Restorative Care
01:15Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
01:30Specialized Care Centers and Settings-II
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
01:08Obedience
01:30Current Trends in Nursing II