What are the policy and program implications of individual budget style service models for low-income older renters?

To explore the policy and program implications of the Australian aged care reforms for low-income older renters.

Interviews and focus groups with low-income older renters and service providers of both housing and in-home aged care were undertaken.

Analysis of the findings emphasised the complex world of aged care service provision, particularly for low-income renters and their service providers.

Societal, systemic and systematic change is required to ensure easier access to services. Policy and programming must be driven from both the bottom up and the top down, and not take a "market-making by government" approach.