Patient Satisfaction with Outpatient Physiotherapy Services in Dhulikhel Hospital, Kathmandu University Hospital,...

Background The quality of care provided to recipients of health services is measured by the satisfaction of patient. Patient satisfaction is the extent to which patient feels that their needs and expectations have been met on behalf of their expenses made to get quality health services. Satisfied patients adhere to the treatment plan, seek for further services and provide feedback. Therefore, such study in Nepal would be important and first of its kind to assess the quality of physiotherapy services. Objective To evaluate the level of satisfaction of patient receiving outpatient Physiotherapy services and the relationship between the items within the questionnaire. Method The MedRisk Instrument for Measuring Patient Satisfaction (MRPS) with Physical Therapy Care was administered to 256 patients to identify the level of patient satisfaction. Result There was a high level of satisfaction of patient receiving Outpatient physiotherapy services using MRPS (Mean = 4.18; SD = 0.39). The relationships between individual item scores and Global satisfaction (Item 11) were explored with bivariate correlation analysis. The Internal factors correlated most strongly with the global satisfaction whereas the external factors had the lowest correlation with the global satisfaction. Conclusion Patient satisfaction is an important aspect of the measurement of quality of care. Thus, it must be evaluated timely to provide quality services to the patients. There was high level of satisfaction reported by patient receiving outpatient physiotherapy services in the Dhulikhel Hospital.