[Complex care: what works in practice? Person-centred care and multidisciplinary cooperation]

Care complexity is determined by patient-related factors and factors related to the care process, such as the number of caregivers involved with the patient. To be effective, care should be tailored to the context of the patient, and her or his possibilities and situation. Person-centred care focuses explicitly on this context and leads to better health, cheaper healthcare and more job satisfaction for the physician. This article provides tips for putting person-centred care and multidisciplinary cooperation into practice: for talking about the context, understandable communication, picking up contextual cues, creating an individual care plan and organising multidisciplinary consultation. When physicians listen even more closely to the patient's story, discuss treatment options in an understandable way and coordinate care with other health care providers, complex care becomes less complicated.