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Increasing child protection workforce retention through promoting a relational-reflective framework for resilience
Erica Russ1, Bob Lonne1, Deborah Lynch2
1School of Health, University of New England, Australia.
Child protection workers
Area of Science:
- Child Protection Studies
- Occupational Psychology
- Social Work Research
Background:
- Dominant deficit-oriented discourse in child protection research focuses on worker distress (burnout, vicarious trauma).
- Recent Australian research explores worker resilience as an alternative lens, potentially improving service quality and workforce retention.
Purpose of the Study:
- To explore child protection worker perceptions and experiences of resilience.
- To inform understandings of worker resilience and its implications for functioning and retention.
Main Methods:
- Longitudinal, qualitative study with 24 front-line child protection workers in Queensland, Australia.
- Semi-structured, in-depth interviews utilizing a reflective approach.
- Thematic analysis with a combination of a priori and inductive coding.
Main Results:
- Resilient workers maintain effective practice through reflective practice and relationship-based approaches.
- Supervision, peer support, and organizational support significantly contribute to well-being and retention.
- A relational-reflective framework for resilience was developed.
Conclusions:
- Promoting reflective practice and supportive relationships can enhance child protection worker resilience.
- The relational-reflective framework offers a new perspective on promoting resilience and workforce retention.
- Findings are relevant for workers, managers, and organizations in child protection.
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