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Updated: Jan 2, 2026

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Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis.

Ling Liu1, Jinming Fang2,3

  • 1Scientific Research Department, The Central Hospital of Wuhan, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430033, People's Republic of China.

Patient Preference and Adherence
|December 11, 2019
PubMed
Summary

Patient satisfaction is influenced by medical service quality, cost, and convenience. Different demographics prioritize these factors differently, highlighting the need for tailored healthcare policies.

Keywords:
health care reformhospitalspatient satisfactionpublic policyurban

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Area of Science:

  • Healthcare Management
  • Health Services Research
  • Patient Experience

Background:

  • Patient satisfaction is a critical indicator of healthcare quality.
  • Understanding the multifaceted nature of patient satisfaction is essential for improving healthcare delivery.
  • Previous research has identified various factors influencing patient perceptions of care.

Purpose of the Study:

  • To identify and analyze the key factors contributing to patient satisfaction.
  • To explore how demographic characteristics influence patient priorities in healthcare.
  • To provide insights for optimizing healthcare policies and services.

Main Methods:

  • A comprehensive questionnaire survey was administered to 2626 participants.
  • Correlation analysis and exploratory factor analysis were employed to identify satisfaction drivers.
  • Data were analyzed to determine the influence of age, insurance, and hospital level on satisfaction.

Main Results:

  • Three primary factors emerged: medical service quality, medical expenditure, and medical convenience.
  • Younger patients (under 35) prioritized cost, while middle-aged patients (36-50) focused on service quality.
  • Insurance reimbursement levels and hospital tiers significantly impacted patient satisfaction with cost and quality, respectively. Outpatient satisfaction was lower than inpatient satisfaction across all aspects.

Conclusions:

  • Patient satisfaction is driven by distinct demands for quality, cost, and convenience.
  • Demographic variations necessitate customized healthcare strategies.
  • Healthcare reform should incorporate these findings to align policies with diverse patient needs and improve overall service delivery.