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Development of a blood donor satisfaction questionnaire (BDSQ)
Ana Carolina Garcia Braz Trovão1, Miriane Lucindo Zucoloto2, Edson Zangiacomi Martinez2
1Centro Universitário de Franca (Uni-Facef), Franca, SP, Brazil; Fundação Hemocentro de Ribeirão Preto, Núcleo de Hemoterapia de Franca, Franca, SP, Brazil.
Objective:
To develop a self-reporting questionnaire, namely the Blood Donor Satisfaction Questionnaire (BDSQ) in Brazilian Portuguese, to assess the blood donor satisfaction with the service provided by a blood bank.
Method:
This study was carried out in three stages: 1) a preliminary version of the instrument was proposed, based on a revision of a previous questionnaire and consideration of the focus groups blood donor perceptions; 2) a content validation to assess the relevance of the items, clarity, domain structure and comprehensiveness of the satisfaction measurement, and; 3) a pre-test of the instrument using a sample of blood donors. All the stages of the research were performed at the Regional Hemotherapy Center in Franca, São Paulo, Brazil.
Results:
The 25-item BDSQ being proposed has an additional question on overall satisfaction. Responses to items are presented on a five-point scale, including a neutral answer. The BDSQ has three domains: accessibility and convenience, technical aspects, and interpersonal aspects.
Conclusion:
The application of the BDSQ has shown that it can be a useful tool in generating information for managers on specific aspects of blood bank services which need to be improved, monitored or maintained, aiming to provide a service which meets the blood donor expectations and makes him or her feel satisfied with the care received.
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