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Parents' satisfaction with a trial of a newborn hearing screening programme in Jordan
1Department of Rehabilitation Sciences, Faculty of Applied Medical Sciences, Jordan University of Science & Technology, P.O.Box 3030, Irbid, 22110, Jordan.
Insights
Parents were generally satisfied with the newborn hearing screening programme (NHSP) in Jordan. However, improvements are needed in communicating test procedures and results to enhance future infant hearing screening programs.
Area of Science:
- Healthcare Management
- Public Health
- Pediatrics
Background:
- Neonatal Hearing Screening Programmes (NHSP) are crucial for early detection of hearing loss in newborns.
- Implementing and evaluating NHSP in diverse healthcare settings is essential for optimizing outcomes.
- Parental satisfaction is a key indicator of program effectiveness and acceptance.
Purpose of the Study:
- To assess parental satisfaction with a trial newborn hearing screening programme (NHSP) at King Abdullah II University Hospital (KAUH) in Jordan.
- To identify specific aspects of the NHSP that contributed to or detracted from overall parental satisfaction.
- To provide recommendations for improving future hearing screening initiatives in the Arabian region.
Main Methods:
- A modified version of the Parental Satisfaction with the Newborn Hearing Screening Programme (PSQ-NHSPs1) questionnaire was used.
- The questionnaire comprised 19 items assessing five key components of the NHSP.
- Parents whose children underwent screening were contacted via phone using hospital records for data collection.
Main Results:
- A majority of parents expressed high overall satisfaction with the NHSP and appreciated the awareness efforts.
- Satisfaction varied across different program aspects, with some parents not receiving informational brochures.
- Nearly half of the parents were unaware of their child's hearing screening results.
Conclusions:
- Overall parental satisfaction with the NHSP at KAUH was high, indicating successful implementation.
- Areas requiring improvement include the clarity of information regarding test procedures and results dissemination.
- Findings offer valuable insights for enhancing neonatal hearing screening programs in Jordan and the broader Arab region.
Objective:
This study examines parents' satisfaction level toward a trial of a newborn hearing screening programme (NHSP) that was applied in King Abdullah II University Hospital (KAUH) in Jordan over one year. This is the first study that investigated parents' satisfaction toward a hearing screening programme in the Arab countries, and the results will improve any future screening programmes in the Arabian region.
Method:
The main tool for this study was a questionnaire that was translated and modified from the original version of the Parental Satisfaction with the Newborn Hearing Screening Programme (PSQ-NHSPs1). The questionnaire consisted of 19 items covering five main aspects of the NHSP. The parents' responses were not anonymously given where the parents whose children had undergone the hearing screening were contacted by phone using the data record of the hospital.
Results:
The majority of the parents were very satisfied with the programme overall and showed great support and appreciation for the effort in testing their babies and increasing their awareness. The satisfaction levels varied among the specific aspects of the programme. Good portion of the parents did not receive the brochure containing information about the screening, and almost half of them did not know the results of the hearing screening.
Conclusion:
Parents were overall satisfied with neonatal hearing screening programme that was conducted at KAUH. However, parents were less satisfied with information related to the test procedure and results. Parents' responses in this study could be used to improve any future hearing screening program in Jordan or in the Arab countries.
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