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The role of narrative in collaborative reasoning and intelligence analysis: A case study
Morgan Saletta1, Ariel Kruger1, Tamar Primoratz1
1SWARM Project, University of Melbourne, Melbourne, Victoria, Australia.
Plos One
|January 7, 2020
Summary
This study shows that intelligence analysts use "micro-narratives" for collaborative reasoning and problem-solving. These narratives help weigh hypotheses and reason with evidence, contrary to beliefs that narrative thinking is separate from logic.
Area of Science:
- Cognitive Science
- Intelligence Analysis
- Organizational Behavior
Background:
- Collaborative reasoning is crucial for complex problem-solving in intelligence agencies.
- The role of narrative in formal reasoning processes remains debated.
- Understanding how analysts process evidence is key to improving intelligence products.
Purpose of the Study:
- To explore the significance of narrative in collaborative reasoning among intelligence analysts.
- To investigate how narrative structures aid in evidence-based problem-solving.
- To challenge the perception that narrative thinking is distinct from logical reasoning.
Main Methods:
- Qualitative case study of two intelligence analyst teams.
- Digital ethnographic analysis of chat transcripts during a simulated intelligence exercise.
- Examination of reasoning processes and interactions within a collaborative online platform.
Main Results:
- Analysts utilized "micro-narratives" to test hypotheses through mental simulation.
- Micro-narratives facilitated evidence-based reasoning and assessment of alternative hypotheses.
- These micro-narratives were integrated with an ideal "virtual" narrative to inform final intelligence reports.
Conclusions:
- Narrative thought processes are integral to complex collaborative problem-solving and reasoning with evidence.
- The study provides evidence supporting the role of narrative in intelligence analysis.
- Narrative thinking complements, rather than opposes, formal logical reasoning in practical applications.
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