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Managing Knowledge in Organizations: A Nonaka's SECI Model Operationalization.

Maria Luisa Farnese1, Barbara Barbieri2, Antonio Chirumbolo1

  • 1Department of Psychology, Sapienza University of Rome, Rome, Italy.

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|January 11, 2020
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Summary

This study validates the Knowledge Management SECI Processes Questionnaire (KMSP-Q), providing empirical support for Nonaka's SECI model of organizational knowledge generation and its link to performance.

Keywords:
NonakaSECI modelknowledge managementmeasurementquestionnaire

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Area of Science:

  • Organizational Behavior
  • Knowledge Management
  • Psychometrics

Background:

  • The SECI model is a key framework for understanding organizational knowledge generation.
  • Empirical validation of the SECI model has been limited.
  • A robust measurement tool is needed to assess knowledge conversion modes.

Purpose of the Study:

  • To empirically test and validate the SECI model using a new questionnaire.
  • To introduce the Knowledge Management SECI Processes Questionnaire (KMSP-Q).
  • To provide evidence-based support for Nonaka's theory of knowledge generation.

Main Methods:

  • Operationalized the SECI model using the KMSP-Q.
  • Conducted exploratory and confirmatory factorial analyses on 372 employees (Study One).
  • Examined construct validity and reliability with 466 health workers and analyzed impacts on performance, innovativeness, and collective efficacy (Study Two).

Main Results:

  • The KMSP-Q demonstrated strong psychometric properties, including dimensionality and construct validity.
  • Different knowledge generation dimensions were significantly linked to specific organizational outcomes.
  • Empirical consistency was provided to the SECI model's underlying theory.

Conclusions:

  • The KMSP-Q is a reliable measure for assessing knowledge generation processes in organizations.
  • The study offers insights into promoting organizational performance through knowledge management.
  • The KMSP-Q can monitor an organization's knowledge management capabilities and policy effectiveness.