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Related Experiment Video

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Testing Consultation Recordings in a Clinical Setting With the SecondEars Smartphone App: Mixed Methods

Amelia Hyatt1, Ruby Lipson-Smith1, Bryce Morkunas1

  • 1Cancer Experiences Research, Peter MacCallum Cancer Centre, Melbourne, Australia.

JMIR Mhealth and Uhealth
|January 22, 2020
PubMed
Summary

The SecondEars mobile health app empowers patients by allowing them to record medical consultations, improving understanding and self-management. Pilot study results show high patient satisfaction and identify key factors for successful implementation in healthcare settings.

Keywords:
cancerconsultation audio recordingimplementationmHealthmobile appspilot

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Area of Science:

  • Digital health interventions
  • Health services research
  • Patient engagement technologies

Background:

  • Mobile health (mHealth) is increasingly adopted to enhance patient experience and outcomes.
  • The SecondEars app enables patients to audio-record medical consultations for improved recall and self-management.
  • Effective user experience (UX) assessment is crucial for the successful implementation of novel health interventions.

Purpose of the Study:

  • To pilot the SecondEars app in a clinical setting to identify factors for optimal implementation.
  • To investigate patient UX, acceptability, utility, and satisfaction with the SecondEars app.
  • To understand health professional perspectives on implementing the SecondEars app.

Main Methods:

  • A mixed-methods implementation study involving patients and oncology health professionals.
  • Patients used the SecondEars app to record consultations; follow-up interviews assessed uptake and usage.
  • Quantitative data from the Mobile App Rating Scale (MARS) and qualitative interview data were analyzed.

Main Results:

  • 24 patients and 10 health professionals participated; 22 patients re-listened to recordings.
  • 100% of patients reported willingness to reuse and recommend the app.
  • Patient themes included empowerment, support, and usability; professional themes covered culture, medico-legal aspects, patient care, communication, and practical solutions.

Conclusions:

  • Pilot testing of SecondEars provided valuable data on recording use, UX, and stakeholder perspectives.
  • The app demonstrated potential for patient empowerment and support through consultation recordings.
  • Identified issues and generated solutions are critical for developing an effective implementation strategy for SecondEars.