The importance of supervisor emotion recognition for praise and recognition for employees with psychological strain

Background: The present study examined the role of praise and recognition from one's supervisor in mitigating the extent to which employees with psychological strain intend to engage in stress-related behavioral intentions. Design: Two studies, each using a cross-sectional design, are presented. Method: Both studies utilized self-report data from local government employees (n = 313 Study 1; n = 244 Study 2). Results: In Study 1, moderated regressions with bootstrapping showed a strong positive association between psychological strain and stress-related behavioral intentions for employees with low levels of supervisor praise and recognition. In contrast, this relationship was less marked at high levels of supervisor praise and recognition. Study 2 replicated these findings and further demonstrated that praise and recognition, when given by a supervisor perceived to be high in emotion recognition skills, was the optimal combination. Of particular interest was the finding that high and low combinations of these two supervisor attributes did not compensate for each other and were just as detrimental as supervisors perceived to be low in both. Conclusions: Overall, results suggest that the effectiveness of appreciative behavior from supervisors depends on their emotion recognition skills.