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Enhancing communication in radiology using a hybrid computer-human based system.

William Moore1, Ankur Doshi1, Soterios Gyftopoulos1

  • 1NYU Langone Health, Department of Radiology, 660 1st Avenue, 3rd Floor, New York, NY 10016, United States of America.

Clinical Imaging
|February 1, 2020
PubMed
Summary
This summary is machine-generated.

A hybrid communication tool significantly reduces radiologist time spent contacting referring clinicians, improving workflow efficiency and potentially lowering costs. This system enhances productivity by enabling radiologists to interpret more studies.

Keywords:
CommunicationCost benefitProductivity

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Area of Science:

  • Medical Informatics
  • Radiology Workflow Optimization

Background:

  • Physician burnout and communication challenges are prevalent issues in Radiology.
  • Effective communication of critical imaging findings is essential for patient care.

Purpose of the Study:

  • To evaluate the utilization and cost-effectiveness of a hybrid computer/human communication tool.
  • To assess the impact of this tool on radiologist productivity and workflow.

Main Methods:

  • Analysis of ticket data (requests for assistance), including type and resolution time.
  • Cost-benefit analysis of the communication tool over one year.
  • Radiologist surveys on system usage and satisfaction.

Main Results:

  • Over 14,900 tickets were generated in six months, with 76.4% for contacting referring clinicians.
  • Mean time to resolution for these tickets was 35.3 minutes.
  • 90% of radiologists could interpret new studies sooner, and 87.5% read more cases; cost savings up to $101.12 per ticket were observed.

Conclusions:

  • A hybrid communication tool offers significant time savings for radiologists.
  • The system can increase radiologist productivity and potentially reduce burnout.
  • Cost savings are achievable by streamlining communication processes.