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Relational Climate in the Workplace: Dimensions, Measurement, and Validation.

Richard E Boyatzis1, Kylie Rochford2

  • 1Organizational Behavior Department, Case Western Reserve University, Cleveland, OH, United States.

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|March 3, 2020
PubMed
Summary

This study introduces a new, validated scale to measure perceived relational climate in organizations. This tool assesses shared vision, compassion, and relational energy, enhancing understanding of workplace relationships.

Keywords:
relational climatescale development organizational behavior and human performanceshared compassionshared energyshared visionworkplace relationships

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Area of Science:

  • Organizational Psychology
  • Management Science
  • Social Psychology

Background:

  • Organizations rely on interpersonal relationships, but a comprehensive measure of perceived relational quality is lacking.
  • Existing research highlights the importance of workplace relationships for organizational functioning and employee well-being.

Purpose of the Study:

  • To develop and validate a reliable scale for measuring perceived relational climate within organizations.
  • To operationalize relational climate as a second-order construct encompassing shared vision, compassion, and relational energy.

Main Methods:

  • Scale development involved item pool creation, Q-sort for content validity, and exploratory factor analysis.
  • Confirmatory factor analysis supported the three-dimensional structure. Validity was assessed through convergent, discriminant, and criterion-related measures.
  • Criterion validity was examined against leader-member social exchange, perceived organizational support, procedural justice, instrumental ethical climate, and affective organizational commitment.

Main Results:

  • The developed scale demonstrated strong psychometric properties, including content, construct, and criterion validity.
  • Relational climate showed significant positive relationships with leader-member social exchange, perceived organizational support, and affective organizational commitment.
  • A significant negative relationship was found between relational climate and instrumental ethical climate.

Conclusions:

  • The validated 'Quality of Relationships Scale' provides a robust measure for assessing perceived relational climate in organizations.
  • This measure can help organizations understand and improve the interpersonal dynamics crucial for a positive work environment.
  • Future research should explore the scale's application across diverse organizational contexts and its predictive utility for additional organizational outcomes.