Relational Climate in the Workplace: Dimensions, Measurement, and Validation

Relationships are the fundamental building blocks of organizations, yet the field lacks a validated and comprehensive measure of how employees perceive the quality of the relationships in their organization. In this paper, we develop and validate a scale to measure the perceived relational climate in an organization. We operationalize relational climate as a second-order latent construct reflected by three first-order constructs: shared vision, compassion, and relational energy. In Study 1, we develop an item pool consisting of 51 items and then use a Q-sort procedure to assess content validity. In Study 2, the item pool is further reduced using exploratory factor analysis. This is followed by a confirmatory factor analysis that finds initial support for the three-dimensional structure of relational climate. Study 3 provides further evidence of convergent and discriminant validity and assesses the criterion validity of the construct in relation to leader-member social exchange (LMSX), perceived organizational support, and procedural justice (all positive relationships). Finally, in Study 4, the factor structure of the quality-of-relationships scale is successfully replicated, and criterion validity is further assessed in relation to instrumental ethical climate (negative relationship) and affective organizational commitment (positive relationship). This paper contributes a new validated measure to the literature that will allow organizations to capture an important aspect of their work environment-the nature of the interpersonal relationships. Implications for theory, limitations, and future research are discussed.