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Communication Skills Training for Surgical Inpatient Advanced Practice Providers in an Academic Health-Care System
Johncy Joseph1, Corinna Sicoutris2, Steven E Raper3
1Department of Surgery, University of Pennsylvania Health System, Philadelphia, PA, USA.
Journal of Patient Experience
|March 5, 2020
Summary
An interdisciplinary course significantly improved communication skills for advanced practice providers (APPs). This training enhanced patient experiences, satisfaction, and clinical outcomes, highlighting the value of continuing education in healthcare communication.
Area of Science:
- Medical Education
- Healthcare Communication
- Surgical Practice
Background:
- Effective provider-patient communication is crucial for improving patient experience, clinical outcomes, and satisfaction.
- Enhancing communication skills among healthcare professionals is a key objective in patient-centered care.
Purpose of the Study:
- To develop and evaluate an interdisciplinary communication skills course for advanced practice providers (APPs) in a surgical department.
- To assess the impact of targeted communication training on APP performance in an inpatient setting.
Main Methods:
- A course was designed by a surgeon, nurse practitioner, and nurse MBA, incorporating discussions, video critiques, and communication techniques.
- Participants (95% attendance) assessed the course via anonymous surveys, and provider communication scores were tracked over time.
Main Results:
- The course received high satisfaction ratings from APPs, with weighted averages exceeding 4.6/5 across all domains.
- Provider communication scores demonstrated a positive trend, increasing from FY 2014 to FY 2017.
- A high engagement rate (86%) and survey response rate (90%) indicated the course's relevance and perceived value.
Conclusions:
- The interdisciplinary communication course was well-received and effective for advanced practice providers.
- This initiative aligns with system-wide efforts to enhance patient experiences, satisfaction, and clinical outcomes.
- Continuous education in communication skills is vital for improving healthcare quality and patient-centered care.
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