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Human-Centered Leadership in Health Care: An Idea That's Time Has Come
Lucy Leclerc1, Kay Kennedy, Susan Campis
1WellStar School of Nursing, Kennesaw State University, Kennesaw, Georgia (Dr Leclerc); ULeadership, LLC, Stone Mountain, Georgia (Dr Kennedy and Ms Campis).
Nursing Administration Quarterly
|March 6, 2020
Summary
Human-Centered Leadership (HCL) in healthcare fosters positive change by empowering staff and prioritizing well-being. This approach cultivates a skilled workforce, leading to improved patient outcomes and exceptional experiences.
Area of Science:
- Healthcare Management
- Organizational Psychology
- Leadership Studies
Background:
- Complex healthcare systems require adaptive leadership models.
- Traditional leadership may not fully leverage frontline expertise.
- Employee well-being is critical for patient care quality.
Purpose of the Study:
- To introduce and define the Human-Centered Leadership (HCL) model.
- To explore the characteristics and application of HCL in healthcare.
- To examine the impact of HCL on staff and patient outcomes.
Main Methods:
- Conceptual model development based on leadership theory.
- Emphasis on self-awareness, self-compassion, and mindfulness for leaders.
- Focus on leader behaviors: Awakener, Connector, Upholder.
Main Results:
- HCL leaders are embedded within organizations, valuing point-of-care expertise.
- Awakener leaders foster growth via development plans and empowerment.
- Connector leaders build healthy work environments; Upholder leaders recognize humanity.
Conclusions:
- HCL promotes a professionally prepared workforce delivering market-leading patient outcomes.
- Improved staff satisfaction and exceptional patient experience result from HCL.
- Sustainable change is achieved through Cultures of Excellence, Trust, and Caring.
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