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A preliminary model to evaluate disaster management efforts.

Manoj Pokkriyarath1, Abhirami Arunachalam2, Ram Bishu3

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Summary
This summary is machine-generated.

This study proposes a preliminary method to evaluate disaster response service quality. It assesses effectiveness and efficiency from both victim and responder viewpoints to improve future disaster preparedness.

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Area of Science:

  • Disaster management
  • Public health
  • Service quality assessment

Background:

  • Disasters are diverse, geographically influenced, and response effectiveness varies by national wealth.
  • Current evaluations of disaster response are notably scarce.
  • Disaster response involves multiple dimensions and service providers, with effectiveness and efficiency as key outcomes.

Purpose of the Study:

  • To develop a preliminary methodology for assessing disaster response service quality.
  • To measure perceived effectiveness and efficiency from both responder and victim perspectives.
  • To provide a foundation for a permanent evaluation method to enhance disaster preparedness.

Main Methods:

  • Proposing a preliminary assessment method for disaster response.
  • Measuring anticipated attributes and outcomes of disaster response services.
  • Utilizing regression analysis as the proposed modeling tool.

Main Results:

  • A preliminary method for assessing disaster response effectiveness and efficiency is proposed.
  • The method incorporates perspectives from both service providers (responders) and recipients (victims).
  • Regression analysis is identified as a suitable tool for evaluating service quality.

Conclusions:

  • A preliminary method for evaluating disaster response service quality has been developed.
  • This approach aims to improve the preparedness of response teams.
  • The study advocates for the development of a permanent, robust evaluation framework.