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Effective Communication and Knowledge Distribution in Healthcare Interaction with Migrants
Claudio Baraldi1, Laura Gavioli1
1Department of Studies on Language and Culture, University of Modena and Reggio Emilia.
Health Communication
|March 21, 2020
Summary
Effective patient-centered care requires involving migrant patients. Strategies include shared language communication and skilled interpreter services to ensure all patients, including those with limited language proficiency, can participate in their healthcare.
Area of Science:
- Medical Communication
- Sociolinguistics
- Health Services Research
Background:
- Patient-centered care models emphasize patient knowledge and involvement.
- Migrant patients with limited specialized language face significant barriers in healthcare interactions.
- Effective communication strategies are crucial for equitable healthcare access.
Purpose of the Study:
- To identify and analyze interactional practices that effectively involve migrant patients in healthcare settings.
- To explore how communication strategies can improve knowledge distribution and access for patients with limited language proficiency.
- To highlight the role of both direct clinician-patient communication and interpreter-mediated communication.
Main Methods:
- Analysis of two specific types of interactional sequences in clinical encounters.
- Examination of clinicians' responses to spontaneous patient initiatives (e.g., knowledge claims, narratives).
- Investigation of interpreters' explanations when translating clinician instructions to patients.
Main Results:
- Clinicians' reactions to patients' spontaneous contributions can enhance patient involvement.
- Interpreters' skillful explanations of clinical instructions are effective in promoting patient understanding and participation.
- Both strategies require high levels of communicative competence from healthcare staff, clinicians, and interpreters.
Conclusions:
- Specific interactional sequences can significantly improve the involvement of migrant patients in their care.
- Shared language communication and effective interpreting are vital for overcoming language barriers in healthcare.
- Investing in the communicative competence of healthcare professionals and interpreters is essential for patient-centered care.
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