Relation between stockperson behavior toward cows in a holding area and milk yields

To assess the effects of negative and positive behaviors on milk yields, this study examined the attitudes and behaviors of stockpersons toward their cows and milk yields at a farm where 15 workers milked 67 cows as rotating shift work. At a holding area when moving cows to the parlor, stockperson behaviors were observed at 34 milkings. Behaviors were classified as negative (NEG) or positive (POS): NEG were attempts to move cows using touching (NT), vocalization (NV), and gestures (NG); POS were communications without attempting to move cows, consisting of touch (PT) or vocalization (PV). Numbers of NV and NEG were negatively correlated with milk yields of first parity (p < .05). Average milk yields of first parity and all cows were higher when PT were observed (p < .001, p < .0001) and POS were observed (p < .001 and p < .0001). Numbers of PT were positively correlated with milk yields of first parity (p < .05). Average milk yields of second parity were higher when PV was observed (p < .01). Positive behaviors, especially touching, are related to higher herd milk yields. Negative behaviors such as negative vocalizations are related to lower yields of younger cows.