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Physician-Review Websites in Orthopaedic Surgery
David N Bernstein1, Addisu Mesfin1
1Department of Orthopaedics and Rehabilitation, University of Rochester, Rochester, New York.
JBJS Reviews
|April 1, 2020
Summary
Physician-review websites (PRWs) are increasingly used by patients. Higher patient ratings for orthopaedic surgeons are linked to surgeon
Area of Science:
- Health Services Research
- Patient Experience
- Digital Health
Background:
- Growing patient consumerism in healthcare.
- Physician-review websites (PRWs) are a prevalent online information source for patients.
- Understanding factors influencing online physician ratings is crucial.
Purpose of the Study:
- To identify surgeon-related and non-surgeon-related factors associated with higher patient ratings on PRWs.
- To analyze the impact of online physician reviews on patient healthcare decisions.
Main Methods:
- Review of existing literature and data on physician-review websites.
- Analysis of patient comments and ratings across orthopaedic subspecialties.
- Identification of common themes and factors influencing online reviews.
Main Results:
- Overwhelmingly positive ratings and comments are prevalent across orthopaedic subspecialties.
- Surgeon attributes like younger age, social media activity, trustworthiness, patient time, and clear communication correlate with higher ratings.
- Staff courtesy and appointment scheduling ease significantly influence patient perceptions and ratings.
Conclusions:
- Physician-review websites offer valuable insights into patient perceptions of orthopaedic care.
- Surgeons can enhance their online reputation by focusing on patient interaction, communication, and maintaining a positive online presence.
- Improving staff interactions and scheduling processes can positively impact overall patient satisfaction and online reviews.
