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Highly Reliable Case Management.

Charles William White1,2, Jose Alejandro1,2

  • 1Charles William White, EdD, MBA, CPHQ, is faculty in the College of Health and Human Development at California State University, Fullerton, CA, and faculty in the Health Professions Readiness program at El Centro College in Dallas, TX. He has extensive health care leadership and quality improvement experience.

Professional Case Management
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PubMed
Summary

Professional case managers can enhance healthcare delivery by using evidence-based practice and generative knowledge. This approach supports continuous change and high reliability in complex health systems.

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Area of Science:

  • Healthcare Management
  • Quality Improvement
  • Professional Practice

Background:

  • Healthcare systems are complex and susceptible to errors.
  • Professional case managers are vital for effective healthcare delivery.
  • Improving individual and population health outcomes is a key goal.

Purpose of the Study:

  • To explore how professional case managers can leverage evidence-based practice.
  • To examine the use of generative knowledge for professional enhancement.
  • To provide examples supporting continuous change and organizational reliability.

Main Methods:

  • Literature review on evidence-based practice in case management.
  • Analysis of generative knowledge application in healthcare.
  • Case study examples of implementing change and reliability.

Main Results:

  • Evidence-based practice and generative knowledge improve case manager effectiveness.
  • These strategies enhance healthcare efficiency and patient outcomes.
  • Active support fosters continuous improvement and high reliability.

Conclusions:

  • Professional case managers are pivotal in driving healthcare quality.
  • Adoption of evidence-based and generative knowledge is essential for progress.
  • Organizations benefit from structured support for change and reliability initiatives.