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Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning

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Adolescent Friendly Services: quality assessment with simulated users.

Rosalila Pastrana-Sámano¹, Ileana Beatriz Heredia-Pi¹, Marisela Olvera-García²

¹Centro de Investigación en Sistemas de Salud . Instituto Nacional de Salud Pública de México . Cuernavaca , MOR , México.

Revista De Saude Publica

|April 9, 2020

Summary

This summary is machine-generated.

Adolescent health services in Mexico show accessibility but lack friendliness. Exclusive clinics offer better care, suggesting improvements for non-exclusive facilities.

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Area of Science:

Public Health
Adolescent Health
Healthcare Quality

Background:

Adolescent-friendly health services are crucial for this demographic.
Assessing the quality of these services is essential for improvement.

Purpose of the Study:

To evaluate the quality of adolescent-friendly health services.
To identify areas for improvement in healthcare delivery for adolescents.

Main Methods:

Qualitative assessment using simulated users in clinics.
Semi-structured interviews and nominal groups with adolescents.
Thematic analysis of perceived friendliness and experience.

Main Results:

Staff attitude significantly impacts adolescent experience.
Barriers identified: bureaucracy, poor signage, lack of privacy/confidentiality, inadequate examinations, and poor follow-up.
Exclusive adolescent clinics provided superior friendly services compared to non-exclusive ones.

Conclusions:

While accessible, services often fall short of international friendliness standards.
Exclusive clinics offer a model for enhancing care in non-exclusive settings.
Implementing structured mechanisms can improve the adolescent healthcare process.