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On services research and education.

James M Tien1, Daniel Berg1

  • 1Department of Decision Sciences and Engineering System, Rensselaer Polytechnic Institute, USA.

Journal of Systems Science and Systems Engineering
|April 15, 2020
PubMed
Summary
This summary is machine-generated.

Services research and education are crucial for economic growth, yet lag behind manufacturing. This paper proposes building services innovation on manufacturing principles, adapting to new complexities and proposing a knowledge-adjusted GDP metric.

Keywords:
Servicescustomizationeducationinnovationintellectual propertymanufacturing

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Area of Science:

  • Economics
  • Innovation Studies
  • Higher Education

Background:

  • The services sector is a dominant employer in the U.S. workforce and a significant destination for university graduates.
  • University research and education have not adequately addressed the needs and potential of the services sector.
  • Services and services innovation are critical drivers of global economic growth.

Purpose of the Study:

  • To advocate for the critical attention and support of services research and education.
  • To propose building services research and education upon established manufacturing research and education frameworks.
  • To address the complexities and challenges facing services innovation in the 21st century.

Main Methods:

  • Conceptual analysis drawing parallels between services and manufacturing.
  • Examination of the impact of technology and globalization on services innovation.
  • Proposal for a new economic metric to capture the knowledge economy.

Main Results:

  • Services and manufactured goods are increasingly co-produced in real-time, blurring traditional distinctions.
  • While manufacturing concepts are well-established, complementary services concepts are emerging.
  • Technologies like the Internet and global realities such as terrorism introduce significant complexity to services innovation.

Conclusions:

  • Services research and education require development, leveraging manufacturing's historical advancements.
  • Adapting to new technological and global challenges is essential for continued services innovation.
  • A new "knowledge-adjusted" Gross Domestic Product (GDP) metric is needed to accurately measure the knowledge economy.