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Updated: Dec 23, 2025

Assessment of Social Interaction Behaviors
Published on: February 25, 2011
Who's in the Hospital Lobby?
1Third-year resident, Yale-Waterbury Internal Medicine Residency Program in Waterbury, Connecticut.
Physicians rarely use hospital lobbies and waiting rooms during their shifts. These spaces, designed for patients and families, offer potential for quiet physician reflection after hours.
Area of Science:
- Healthcare Design
- Medical Practice Management
- Physician Well-being
Background:
- Hospital lobbies and waiting rooms are primarily designed for patients and visitors.
- Physicians typically have limited time in these communal areas during regular operating hours.
Purpose of the Study:
- To explore the underutilization of hospital lobbies and waiting rooms by physicians.
- To consider these spaces as potential areas for physician reflection and private time.
Main Methods:
- Observational analysis of physician presence in non-clinical spaces.
- Qualitative assessment of the potential utility of lobbies and waiting rooms for physicians.
Main Results:
- Physicians seldom occupy lobbies and waiting rooms during typical patient hours.
- These spaces present an opportunity for physicians to find moments of solitude and reflection outside of patient care areas.
Conclusions:
- Hospital design could consider incorporating spaces conducive to brief physician respite.
- Exploring alternative uses for existing non-clinical spaces may support physician mental health and reduce burnout.
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