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Differences in Interactions with a Conversational Agent.

Young Hoon Oh1, Kyungjin Chung2, Da Young Ju3

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This summary is machine-generated.

Older adults use conversational agents more, primarily for music, viewing them as companions. Younger adults use them for utilities, seeing them as tools. Design should consider age-related differences.

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Area of Science:

  • Human-Computer Interaction
  • Gerontology
  • Sociology of Technology

Background:

  • Conversational agents (CAs) are increasingly common in homes.
  • Research on CA usage and perception exists, but few studies focus on older adults.
  • Understanding age-related differences in CA interaction is crucial for inclusive design.

Purpose of the Study:

  • To investigate the interaction patterns and perceptions of older adults with conversational agents.
  • To compare the experiences of older adults with those of younger adults.
  • To identify design considerations for CAs based on age-specific usage.

Main Methods:

  • A 14-day user study involving 19 participants in a real-life environment.
  • Participants were divided into two age groups for comparison.
  • Data collection included usage logs and semi-structured interviews.

Main Results:

  • Older adults used CAs more frequently than younger adults.
  • Older adults primarily used CAs for music listening and reported high satisfaction.
  • Younger adults utilized utility functions (e.g., weather, alarms) for daily task streamlining.
  • Older adults perceived CAs as companions, while younger adults viewed them as tools.

Conclusions:

  • Significant differences exist in how older and younger adults use and perceive CAs.
  • Older adults' preference for social interaction features (e.g., music) and companionship highlights specific needs.
  • Future CA design should accommodate diverse user needs and perceptions across different age demographics.