Exploring performance predictors among employees in a pharmacist-led medication management center

Area of Science:

• Healthcare Management
• Organizational Psychology
• Pharmacy Practice

Background:

• Employee motivation is vital for healthcare organizations, especially in diverse teams.
• Telephonic medication therapy management services present unique motivational challenges.
• Understanding employee perceptions is key to improving performance and retention.

Purpose of the Study:

• Assess employee perceptions of performance metrics.
• Identify motivational work factors and barriers to achievement.
• Explore strategies for enhancing performance in a medication management center.

Main Methods:

• Conducted six in-person focus groups with diverse MMC employees (pharmacists, interns, technicians).
• Utilized semistructured interviews with open-ended questions.
• Employed rigorous qualitative analysis with independent reviewers and consensus.

Main Results:

• Identified six key themes: understanding/perceptions of metrics, suggested changes, motivators, barriers, and strategies.
• Intrinsic motivators: patient care, impacting lives, achieving goals.
• Extrinsic motivators: pay, management, teamwork, environment, feedback. Barriers: unrealistic goals, poor communication, inconsistent procedures.

Conclusions:

• Findings highlight the importance of both intrinsic and extrinsic motivators for diverse healthcare workforces.
• Addressing identified barriers like communication and goal-setting is crucial for improving performance.
• Further research is needed in similar pharmacy settings to generalize findings.