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Telemedicine for Ayurveda consultation: Devising collateral methods during the COVID-19 lockdown impasse
Sanjeev Rastogi1, Neelendra Singh1, Preeti Pandey1
1Gathiya Clinic, Department of Kaya Chikitsa, State Ayurvedic College and Hospital, Lucknow, 226003, India.
Journal of Ayurveda and Integrative Medicine
|May 12, 2020
Summary
During the COVID-19 lockdown, smartphone video calls via WhatsApp offered a feasible telemedicine solution for outpatient services. This approach demonstrated ease of use and high user satisfaction, despite some information limitations.
Area of Science:
- Ayurveda
- Telemedicine
- Public Health
Background:
- The COVID-19 pandemic necessitated novel healthcare delivery methods due to lockdowns.
- Traditional healthcare services were disrupted, posing challenges for patient care.
- Telemedicine emerged as a potential solution to maintain healthcare access while minimizing exposure risks.
Purpose of the Study:
- To evaluate the feasibility of using smartphone-based video calling (WhatsApp) for telemedicine outpatient services.
- To assess user and provider satisfaction with this novel approach during the lockdown period.
Main Methods:
- A pilot study was conducted at Ayurveda Gathiya Clinic, State Ayurvedic College and Hospital, Lucknow.
- Outpatient services were provided using WhatsApp video calls during the lockdown.
- User and provider feedback on ease of operation and satisfaction was collected.
Main Results:
- WhatsApp facilitated video calling proved to be a viable method for delivering outpatient services.
- The approach was characterized by mass appeal, operational simplicity, and high interface gratification.
- Limitations were noted regarding the quality and quantity of information that could be exchanged.
Conclusions:
- Smartphone-based telemedicine via WhatsApp is a practical and effective patient-physician interface during lockdown scenarios.
- This method offers a user-friendly and satisfactory solution for healthcare delivery amidst public health crises.
- Further refinement may be needed to address information exchange limitations.
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