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Related Experiment Video

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Physical Distancing With Social Connectedness.

David Bergman1, Christina Bethell2, Narangerel Gombojav2

  • 1Stanford University, Stanford, California.

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Summary
This summary is machine-generated.

Healthcare providers can foster patient relationships during any visit type, including telehealth. Focusing on connection improves care quality and combats depersonalization in healthcare.

Keywords:
COVID-19clinician-patient communication/relationshipcontinuity of careinvesting in relationshipprimary care issuesrelationship-centered caretelehealthtelemedicine

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Area of Science:

  • Healthcare delivery
  • Patient-provider relationships
  • Health communication

Background:

  • Declining care continuity raises concerns about patient-provider relationships.
  • There is a recognized need for stronger connections between patients and healthcare providers.
  • Healthcare systems often feel fragmented and depersonalized for both patients and clinicians.

Purpose of the Study:

  • To explore avenues for developing patient-provider relationships across various healthcare encounters.
  • To identify strategies for fostering meaningful human connections, even in non-continuity consultations and telehealth visits.
  • To recognize and support opportunities for relationship-building within the healthcare system.

Main Methods:

  • Multidisciplinary group analysis of healthcare encounter structures.
  • Identification of relationship-building opportunities in different care settings (in-person, telehealth).
  • Consideration of organizational and digital strategies to support relationships.

Main Results:

  • Numerous opportunities exist to invest in patient-provider relationships, even in brief or non-continuity encounters.
  • Meaningful human connections can be cultivated during telehealth visits.
  • Strategies include quality of attention, time structure, organizational support, and digital tools.

Conclusions:

  • Investing in patient-provider relationships can transform fragmented and depersonalized healthcare.
  • Physical distancing during pandemics can coexist with enhanced social connectedness.
  • Recognizing and supporting relationship-building avenues is crucial for improving the healthcare experience.