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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Addressing Incivility and Bullying in the Practice Environment.

Tracy K Gosselin1, Anne M Ireland2

  • 1Duke University Hospital, Durham, NC.

Seminars in Oncology Nursing
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PubMed
Summary

Workplace incivility harms oncology nursing, negatively impacting teamwork and patient outcomes. Nurse leaders must equip teams with tools to foster a positive and collaborative work environment.

Keywords:
BullyingIncivilityOncology nursingUnprofessional behaviorWorkplace environment

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Area of Science:

  • Nursing
  • Healthcare Management
  • Workplace Psychology

Background:

  • Workplace incivility is a pervasive issue in healthcare.
  • Incivility negatively impacts the healthcare environment and professional relationships.
  • Understanding incivility's effects is crucial for maintaining quality patient care.

Purpose of the Study:

  • To review existing knowledge on workplace incivility in nursing.
  • To examine the effects of incivility on nursing staff and patient outcomes.
  • To identify strategies for creating a positive work environment and mitigating incivility.

Main Methods:

  • A comprehensive literature search was conducted.
  • Data sources included published literature, internet resources, books, and clinical guidelines.
  • The review synthesized information on incivility, its impact, and interventions.

Main Results:

  • Incivility significantly detracts from the therapeutic environment in oncology care.
  • Workplace incivility impairs the collaborative dynamics among oncology nurses.
  • Negative impacts extend to patient outcomes, highlighting the severity of the issue.

Conclusions:

  • Incivility undermines the caring ethos essential in oncology nursing.
  • Effective teamwork is compromised by incivility, affecting both nurses and patients.
  • Nurse leaders are pivotal in providing resources to combat workplace incivility and promote a healthy environment.