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How Will Artificial Intelligence Affect Patient-Clinician Relationships?

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Artificial intelligence (AI) in healthcare may enhance patient care, but its impact on the patient-clinician relationship hinges on addressing key assumptions. Clinicians and developers must ensure AI implementation prioritizes relational engagement for optimal outcomes.

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Area of Science:

  • Healthcare Technology
  • Medical Informatics
  • Human-Computer Interaction

Background:

  • Artificial intelligence (AI) offers potential benefits for healthcare efficiency and accuracy.
  • The integration of AI into clinical practice raises questions about its influence on the patient-clinician relationship.
  • Current discussions often assume AI will improve this relationship, but underlying factors require examination.

Purpose of the Study:

  • To explore the potential impact of AI on the patient-clinician relationship.
  • To identify and address critical assumptions influencing AI's role in healthcare interactions.
  • To guide the development and implementation of AI to foster positive relational dynamics.

Main Methods:

  • Conceptual analysis of AI's potential effects on clinical workflows.
  • Examination of assumptions regarding time reallocation and clinician capacity for relational engagement.
  • Discussion of factors necessary for effective relationship building in AI-assisted healthcare.

Main Results:

  • AI's ability to improve the patient-clinician relationship is contingent upon addressing assumptions about administrative burden reduction.
  • The effective use of freed-up clinician time for relational engagement is not guaranteed.
  • Clinician desire, opportunity, and ability to build patient relationships in an AI-integrated environment need careful consideration.

Conclusions:

  • Realizing the benefits of AI in healthcare requires a proactive approach to understanding and managing its impact on patient-clinician dynamics.
  • Technology developers and clinicians must collaborate to ensure AI implementation supports, rather than hinders, relational care.
  • Addressing assumptions about AI's influence is crucial for optimizing its contribution to healthcare delivery and patient well-being.