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Usability, user experience and accessibility: towards an integrative model.

Juergen Sauer1, Andreas Sonderegger2, Sven Schmutz3

  • 1Department of Psychology, University of Fribourg, Fribourg, Switzerland.

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This summary is machine-generated.

This study integrates usability, user experience, and accessibility into a unified

Keywords:
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Area of Science:

  • Ergonomics and Human-Computer Interaction
  • Human Factors Engineering
  • User-Centered Design

Background:

  • Usability, user experience (UX), and accessibility are crucial in ergonomics.
  • Existing literature shows concerns regarding the utility of these as umbrella terms.
  • A need exists for better integration and understanding of these related concepts.

Purpose of the Study:

  • To examine the definitions, methods, and outcome measures of usability, UX, and accessibility.
  • To argue for the continued utility of these concepts as umbrella terms.
  • To propose an integrated framework for these concepts and introduce 'interaction experience' (IX).

Main Methods:

  • Analysis of definitions, methodologies, and typical outcome measures for usability, UX, and accessibility.
  • Literature review and conceptual analysis.
  • Proposal of a new integrated concept and a visualization method.

Main Results:

  • The study provides arguments for the continued use and integration of usability, UX, and accessibility.
  • A new higher-level concept, 'interaction experience' (IX), is proposed.
  • Spider charts are suggested for reporting evaluation results of artefacts concerning these concepts.

Conclusions:

  • Integrating usability, user experience, and accessibility enhances understanding and application in practice.
  • The proposed 'interaction experience' (IX) offers a unified perspective.
  • Spider charts facilitate a holistic and at-a-glance interpretation of artefact evaluation outcomes.