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Assessing Health Literacy Knowledge and Practice for a PACE Program
Abstract:
The complexity of health care systems requires coordination among multiple health care providers to adopt strategies that are congruent with patients' levels of health literacy. In the current study, 12 interdisciplinary members of a Program of All-Inclusive Care of the Elderly (PACE) completed the Assessment Questionnaire from the Agency for Healthcare Research and Quality (AHRQ) Health Literacy Universal Precautions Toolkit. Once the questionnaire was complete, organizational priorities were identified and the AHRQ Toolkit was used to develop next steps. Of the five subsets included in the Toolkit, the organization identified three as priorities: (a) development of a health literacy team; (b) improving spoken communication with patients and caregivers; and (c) improving written information given via letters and home instructions. Organizations, nurses, and quality care leaders may find these results useful as they seek to assess organizational literacy and develop improvement plans. [Journal of Gerontological Nursing, 46(6), 12-18.].
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