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Building a Culture of Wellness When Systems Do Not Allow for Collaborative Care
1Department of Pediatrics, University of Washington School of Medicine, Seattle, WA.
Introduction:
Health care is fragmented and frustrating to patients and physicians. The consequences include patient and physician dissatisfaction.
Methods:
The author's perspective is informed by his research, innovation, and leadership to optimize the experience of care for physicians and patients.
Results:
Understanding and prioritizing the touchpoints between patients and physicians is essential to designing health care delivery that is compassionate to patients and is fulfilling and sustainable for physicians.
Conclusions:
Hospital administrative leaders and physicians must reject the culture of a dichotomy in purpose, and partner to create systems that make the right thing to do, the easy thing to do.
Levels Of Evidence:
Level V-expert opinion.
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