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Patient Satisfaction Toward a Tele-Retinal Screening Program in Endocrinology Clinics at a Tertiary Hospital in
Atheer Alhumud1, Fadwa Al Adel2, Manal Alwazae3
1Ophthalmology, Princess Nourah Bint Abdulrahman University (PNU), Riyadh, SAU.
Cureus
|June 12, 2020
Summary
Patients reported high satisfaction with tele-retinal screening for diabetic retinopathy. Dissatisfaction stemmed from concerns about accessing ophthalmologists when needed, highlighting the importance of timely referrals.
Area of Science:
- Ophthalmology
- Diabetology
- Health Services Research
Background:
- Tele-retinal screening programs utilize nonmydriatic cameras for retinal imaging, with images reviewed by ophthalmologists for diagnosis and treatment planning.
- Patient satisfaction is crucial for evaluating healthcare quality and refining screening programs.
Purpose of the Study:
- To measure patient satisfaction with a tele-retinal screening program among diabetic patients at a tertiary hospital in Riyadh.
- To identify specific domains influencing satisfaction within the screening process.
Main Methods:
- A cross-sectional study involving 163 diabetic patients attending tele-retinal screening at King Abdul-Aziz University Hospital.
- Utilized a self-administered Patient Satisfaction Questionnaire (PSQ18) assessing demographics, diabetes history, and seven satisfaction domains.
Main Results:
- Overall patient satisfaction was high at 80.4%.
- Highest satisfaction was noted in interpersonal manner (mean 4.45), lowest in accessibility to ophthalmologists when referred (mean 3.01).
- 90.1% found screening convenient during routine diabetes follow-up; 60% worried about referral delays.
Conclusions:
- Diabetic patients exhibit high satisfaction with tele-retinal screening programs.
- Addressing concerns regarding timely access to ophthalmologists for referrals is essential for program improvement.
- Reassuring patients about efficient referral pathways is critical for maintaining satisfaction and ensuring effective care.
