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What patients "see" doctors in online fever clinics during COVID-19 in Wuhan?

Gang Li1, Guorui Fan2, Yanyan Chen3

  • 1Department of Outpatient Management, Tongji Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, China.

Journal of the American Medical Informatics Association : JAMIA
|June 12, 2020
PubMed

Insights

Online fever clinics provided crucial support during the COVID-19 outbreak, helping patients manage concerns and reducing hospital burdens. These virtual services were vital for public health and preventing cross-infections.

Area of Science:

  • Public Health
  • Infectious Disease Management
  • Telemedicine

Background:

  • The COVID-19 pandemic necessitated innovative healthcare solutions.
  • Online fever clinics emerged to alleviate pressure on traditional hospital services.
  • These clinics aimed to reduce cross-infection risks and manage patient anxiety.

Purpose of the Study:

  • To characterize patients utilizing online fever clinics.
  • To identify primary patient concerns and questions during the COVID-19 outbreak.
  • To evaluate the role of telemedicine in infectious disease control.

Main Methods:

  • Retrospective analysis of data from an online fever clinic in Wuhan.
  • Inclusion of records from January 24 to February 18, 2020.
  • Extraction and classification of patient demographics and consultation inquiries.

Main Results:

  • Over 64,000 patients used the online clinic, with a mean age of 30.4 years; 58.4% were female.
  • Most patients were at home (81.2% without isolation, 17.29% isolated).
  • Key patient concerns included diagnosis confirmation (60.61%) and seeking treatment (38.05%).

Conclusions:

  • Online fever clinics effectively reduced patient panic and guided self-isolation.
  • Telemedicine services proved instrumental in preventing hospital overcrowding and cross-contamination.
  • The study highlights the importance of online fever clinics in COVID-19 prevention and control strategies.
Abstract

Keywords:
COVID-19consumer health informaticsdescriptive researchonline fever cliniconline health

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