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Published on: February 26, 2020
Management strategies to improve French language service coordination and continuity for official language
Danielle de Moissac1, Jacinthe Savard2, Sébastien Savard3
1Faculty of Science, 33529Université de Saint-Boniface, Winnipeg, Manitoba, Canada.
Abstract:
Evidence suggests that language barriers present obstacles to healthcare access and quality for Francophone seniors in official language minority communities across Canada. Addressing language barriers and providing continuity is challenging, as French language services (FLSs) rely heavily on bilingual providers and the practice of active offer by all staff. This qualitative research used semi-structured group and individual interviews to explore mechanisms supporting FLS coordination and continuity in two Canadian provinces. Identification of the language variable in health records, virtual healthcare, and FLS directories are conducive to FLS continuity, but financial and resource limitations present major obstacles. Management strategies to facilitate continuity of FLS across health organizations are discussed.
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