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Metrics for Outpatient Portal Use Based on Log File Analysis: Algorithm Development.

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Summary
This summary is machine-generated.

Patient portal usage data reveals comprehensive patient engagement with health management tools. Analysis of over 2,600 patients shows high adoption rates and frequent use of outpatient portal functions for improved health outcomes.

Keywords:
electronic health recordhealth information technologyhealth records, personalpatient portals

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Area of Science:

  • Health Informatics
  • Patient Engagement
  • Digital Health

Background:

  • Web-based outpatient portals empower patients in managing their health by providing access to medical information, appointment scheduling, medication tracking, and communication with care teams.
  • While initial studies suggest positive health outcomes linked to portal adoption, many relied on survey data, necessitating more objective usage analysis.

Purpose of the Study:

  • To document the functionality and usage patterns of an outpatient portal within an academic medical center.
  • To provide data-driven insights into how patients interact with digital health tools for self-management.

Main Methods:

  • Analysis of audit log data from an outpatient portal integrated with an electronic health record system.
  • Inclusion of 2,607 patients who used the portal between July 2015 and February 2019, defining active use as multiple accesses to any portal function.

Main Results:

  • 2,511 patients (96.3%) were active users, with a median of 94 sessions per user.
  • Patient portal use was comprehensive at the individual level, but individual sessions typically involved only one function (17.45% involved multiple functions).

Conclusions:

  • The study establishes a methodology for analyzing patient portal usage data to measure engagement.
  • Findings support the development of best practices for utilizing behavioral metrics to assess patient engagement through outpatient portal use.
  • Promoting replicability of these analytical methods can advance the understanding of digital health tool adoption and effectiveness.