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Published on: August 1, 2019
Introducing Nurse-Led Patient Education Visits: Empowering Patients and Elevating Nursing Practice
Kassandra J Goodman1, Brian M Dougan, Dawn M Stevens
1Executive Health Program (Mss Goodman, Stevens, and Smith) and Division of General Internal Medicine (Drs Dougan, Mikhail, and Majka), Mayo Clinic, Rochester, Minnesota.
Nurse-led education in executive health programs significantly boosted nurse satisfaction and skill utilization. Patient satisfaction remained high, demonstrating the program
Area of Science:
- Nursing interventions
- Quality improvement in healthcare
- Patient education programs
Background:
- Limited research on nurse-led education's impact on satisfaction in executive health.
- Nursing staff aspiration for expanded scope of practice.
Purpose of the Study:
- To evaluate the effect of nurse-led education on nurse and patient satisfaction.
- To assess if increased practice demands could be met through nurse-led education.
Main Methods:
- Implementation of a nurse-led patient education program via a quality improvement process.
- Utilized 5-point Likert scale surveys for patient and staff satisfaction.
- Measured nurse burnout before and after the pilot intervention.
Main Results:
- Achieved high patient satisfaction (96% favorable), sustained over 3 years.
- Reported a 12-percentage point increase in nurses' sense of achievement.
- Observed a 39-percentage point increase in nurses' perception of skill utilization.
Conclusions:
- Nurse-led patient education positively impacted staff satisfaction and skill perception.
- Sustained high levels of patient satisfaction were achieved.
- Demonstrated the value of nurse-led interventions in executive health settings.
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