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Headache Virtual Visit Toolbox: The Transition From Bedside Manners to Webside Manners
Olivia Begasse de Dhaem1,2, Carolyn Bernstein3
1John R. Graham Headache Center, Brigham and Women's Faulkner Hospital, Boston, MA, USA.
The COVID-19 pandemic forced headache specialists to rapidly adopt virtual care. This review offers practical strategies to maintain compassionate, human-centered telehealth for headache patients.
Area of Science:
- Neurology
- Telemedicine
- Health Services Research
Background:
- The COVID-19 pandemic necessitated rapid adoption of telehealth by healthcare providers.
- Headache specialists faced unprecedented challenges in transitioning to virtual care without adequate preparation.
Purpose of the Study:
- To review the experience of headache providers transitioning to virtual care.
- To provide actionable tips for delivering compassionate and effective telehealth for headache management.
Main Methods:
- Retrospective review of experiences with virtual headache care.
- Qualitative analysis of challenges and successful strategies.
Main Results:
- Many headache providers transitioned to virtual care with minimal preparation.
- Key challenges included establishing rapport and conducting thorough assessments remotely.
- Successful strategies focused on enhancing communication and patient engagement.
Conclusions:
- Telehealth can be an effective modality for headache care with appropriate strategies.
- Maintaining the human element in virtual visits is crucial for patient satisfaction and treatment adherence.
- Further research is needed to optimize telehealth delivery in headache medicine.
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